Gatekeeper to a Thousand Gates

Librarians provide access to information they license or own.  This gatekeeping role became confused as people could access information directly.  I can now choose e-books and digital audio and video from multiple sources.  But I also need to have multiple … Read more

How a Librarian Handles Negotiations

The slide deck below summarizes thoughts and tips I had for law librarians attending a Toronto Association of Law Libraries event this week.  As I mentioned to the organizer, my expertise in negotiations comes from experience, not study.  I’ve talked … Read more

Mindset Over Technology Matters

An infected Microsoft Word document arrived in my inbox the other day. It was a reminder that, while technology is an enabler, lawyers need to have a mindset that understands technology’s limitations.

The Word document was attached to an e-mail.

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